Our Custom Sink Process

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 Please feel free to reach out to us at 407-880-6903. When you call, you'll likely have the opportunity to speak with either Dino Rachiele, our owner, or his project manager, Mataya. They are eager to help with any questions you might have. For a detailed discussion about your needs, including a kitchen floor plan review, we encourage you to schedule a complimentary Zoom design consultation with Dino. Our goal is to craft a custom sink that is not just functional but is a center piece that elevates the style and function of your kitchen. Each consultation typically lasts 45 to 60 minutes. Using a computer, iPad, or tablet for the Zoom meeting is recommended, as it allows Dino to share his screen and discuss design options with you. To learn more about what we'll cover during the consultation, please click here  here

When you order, let us know your preferred delivery date, and we'll reserve your place on our production calendar. Within three business days, Dino will send you a dimensional drawing of your custom sink for review. Feel free to discuss it with your team and suggest any changes. Once you’re satisfied with the design, just send us your approval via email, and we’ll start production.  

 While we've crafted sinks in as little as 1–4 weeks, we suggest ordering early due to our limited capacity. You can place your order months ahead—Dino will work with you to pick the perfect date that fits your timeline. Your sink will be ready right when you need it, so you won't have to worry about storage. 

We would love the opportunity to speak with you directly and assist with placing your order by phone, if that’s convenient for you—unless, of course, you're ordering a Rachiele Express sink or accessories. A member of our team will reach out to confirm your order details and discuss your preferred completion date.

I strongly recommend consulting with me before ordering a custom sink. I can personally guide you through the process and take your order over the phone to ensure everything is perfectly tailored to your needs.

 We accept all major credit cards, including American Express. We also accept wire transfers. 

We also offer an easy online PayLink if requested.

50% Deposit:  If your completion date is more than four months away, we'll need a 50% deposit to reserve your spot. Expect detailed drawings within 1-2 business days. We'll charge the remaining balance 30 days before your completion date, or prior to the end of 2024 - whichever comes first.

Payment in Full:  If your completion date is within the next four months, full payment is required at the time you place your order. We’ll send you detailed drawings within 1-2 business days 

Before your sink goes into production, you are welcome to change or cancel your order for a full refund. Placing an order only secures the current price and reserves your spot in our production lineup. Once you approve your drawing and your sink goes into production and further changes are usually not possible. To avoid any delays, we recommend finalizing your drawing at least three weeks prior to the projected completion date. 

We would love for you to be a part of the design process.  Since our focus is crafting one-of-a-kind custom sinks for our customers, it is important that we have the opportunity to clearly understand their unique needs.
We have discovered that the most effective way to achieve this is by organizing a Zoom meeting with the family members who will use the sink most frequently.  Please ask us about our trade pricing on Waterstone faucets and our custom kitchen sinks.