Rachiele Custom Sink Process: Precision, Personalization.

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 Please feel free to reach out to us at 407-880-6903. When you call, you'll likely have the opportunity to speak with either Dino Rachiele, our owner, or his project manager, Mataya. They are eager to help with any questions you might have. For a detailed discussion about your needs, including a kitchen floor plan review, we encourage you to schedule a complimentary Zoom design consultation with Dino. Our goal is to craft a custom sink that is not just functional but is a center piece that elevates the style and function of your kitchen. Each consultation typically lasts 45 to 60 minutes. Using a computer, iPad, or tablet for the Zoom meeting is recommended, as it allows Dino to share his screen and discuss design options with you. To learn more about what we'll cover during the consultation, please click here  here

When you order, let us know your preferred delivery date, and we'll reserve your place on our production calendar. Within three business days, Dino will send you a dimensional drawing of your custom sink for review. Feel free to discuss it with your team and suggest any changes. Once you’re satisfied with the design, just send us your approval via email, and we’ll start production.  

 For the best experience, we suggest placing your order well in advance to secure production space and potentially lock in current pricing. Although some sinks have been completed in as few as 1–4 weeks, our limited production capacity means early planning is wise. Dino will work with you to select an ideal delivery date, ensuring a smooth installation without storage concerns. If timing becomes critical, we offer a rush option for an additional fee, assessed individually based on our production schedule and overtime requirements. 

 We’d love to connect with you directly to assist with your order by phone—especially for custom sinks. While our Rachiele Express line and accessories are available online, a team member will confirm your details and timeline. For custom orders, I highly recommend a phone consultation to ensure every detail is tailored to your needs, making the process smooth and personalized. 

 We accept all major credit cards, including American Express. We also accept wire transfers. 

We also offer an easy online PayLink if requested.

50% Deposit:  If your completion date is more than four months away, we'll need a 50% deposit to reserve your spot. Expect detailed drawings within 1-2 business days. We'll charge the remaining balance 30 days before your completion date, or prior to the end of 2024 - whichever comes first.

Payment in Full:  If your completion date is within the next four months, full payment is required at the time you place your order. We’ll send you detailed drawings within 1-2 business days 

Before your sink goes into production, you are welcome to change or cancel your order for a full refund. Placing an order only secures the current price and reserves your spot in our production lineup. Once you approve your drawing and your sink goes into production,  further changes are usually not possible. To avoid any delays, we recommend finalizing your drawing at least three weeks prior to the projected completion date. 

Trade professionals: we would love for you to be a part of the design process.  Since our focus is crafting one-of-a-kind custom sinks for each family,  it is important that we have the opportunity to clearly understand their unique needs.
We invite you to be part of our design process during a Zoom meeting with me and your clients!  Additionally, ask about our trade pricing on Waterstone faucets and our custom sinks—we’re here to make dream kitchens a reality.