Signed in as:
Signed in as:
Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost and (3) send you a check for $100, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.
Lifetime Limited Transferrable Warranty*
We stand behind every sink we make. Our warranty is limited to defects in workmanship. We will repair or replace any sink that is shown to be defective and will pay for all shipping.
We guarantee that your sinks will:
Be True and Square
Be free of harmful contaminants like mercury, lead and arsenic.
Be within 1/16” or less on all approved dimensions
**Apron front finishes. Please note that any topcoat has the potential to be scratched. Our warranty does not cover scratches in the topcoat. Our topcoat is very durable. We recommend being mindful of installers or repairmen wearing toolbelts which can scratch the apron front. Faucet selection is also important. If you select a faucet too small for your sink, it will cause you to lean into your sink. Constant rubbing over time can remove any finish. Lastly, since copper expands when warm and contracts when cold, the farm sinks should not be exposed to extreme temperatures due to potential issues with the top coat. The apron finish is warrantied from any defects for up to three years.
This warranty does not apply to any damages or product failure that is caused by any condition beyond Rachiele LLC’s control, including, but not limited to misuse, neglect, accidental damage, improper installation, or application, alteration, acts of God, or normal wear and tear. Rachiele LLC shall not be liable for any costs of removal or installation.
This warranty is exclusive and in lieu of all other warranties. Rachiele LLC makes no other warranties, expressed or implied, including without limitation, any warranty of merchantability or warranty of fitness for a particular purpose. Rachiele LLC shall not be liable for damages of any kind, including, without limitation, lost or anticipated profits, delay, incidental, consequential, or special damages.
Ready to Ship Sinks: Any sink purchased in stock and not custom made may returned with an 15% restocking fee plus all outgoing shipping and return shipping costs. If the sink was somehow offered with free shipping, we would refund, less 15% and the normal online shipping charge for that type of sink as noted on our website when you check out. It the sink is an apron front, there may be a $250 charge for removing the top coat and patina (as. The customer is responsible for shipping costs and liabilities. All sinks must be shipped via UPS in their original crate. It the original crate cannot be used, there will be a $150 charge to build a new crate in addition to the above costs.
Custom Sinks: Once a dimensional drawing has been approved and production has started, a custom sink may not be returned, nor can any changes be made. If you run into an issue with your project, please call us to discuss options. Our goal is to have you thrilled with your sink. Where possible, we will try and work with you. If you deposit for an order, because the order time and requested due date is more than 3 months out and you have not approved your drawing, you are entitled to a full refund of your deposit. If we are putting you on the next available time on our calendar, payment in full is required.
Faucets: Commonly ordered faucets may be returned less a 15% restocking fee plus the cost of original shipping. The faucet must be received in new condition (that includes the original box). Uncommon faucets are subject to a 35% restocking fee (standard return policy from Waterstone). Please call us to discuss return options.
Copper Diffuser Plates, Drains and Sink Accessories: Unused and in new condition, you may return these items less a 15% restock fee plus the cost of original shipping. The items must be sent in the original packaging via UPS