Payment, Warranty, Returns & Terms | Rachiele Custom Sinks

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Satisfaction Guarantee:

Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if, for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost, and (3) send you a check for $300, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.  

Lifetime Limited Transferrable Warranty*

We stand behind every sink we make. Our warranty is limited to defects in workmanship. We will repair or replace any sink that is shown to be defective and will pay for all shipping. 

We guarantee that your sinks will:

Drain Properly

Be True and Square

Be free of harmful contaminants like mercury, lead, and arsenic. 

Be within 1/16” or less on all approved dimensions

ACCESSORIES:

All of our metal culinary accessories have a lifetime transferable warranty. 

All of our butcher-grade cutting boards have a three-year warranty regarding defects in material or staining. If your white cutting board comes out of a dishwasher with a stain, we will replace it without question at no charge for a full three years!

Please note that any topcoat, while highly durable, has the potential to scratch. Our warranty does not cover scratches on the topcoat. To help preserve the finish, we recommend being mindful of installers or repairmen wearing tool belts, as they can scratch the apron front.

Faucet selection is also important. A faucet with too short of a reach will cause you to lean into the sink, leading to repeated friction against the apron. Over time, this may wear down the protective topcoat. Additionally, since copper naturally expands with warmth and contracts with cold, farm sinks should not be exposed to extreme temperature fluctuations, as this can impact the topcoat.

The apron finish is warranted for up to three years against defects. To maintain its pristine condition, please ensure:

• Installers and plumbers do not wear tool belts that could inadvertently scratch the apron.
• No tape is applied to the face of the apron.
• Avoid hanging wet towels or metal towel bars on the apron, as prolonged exposure to moisture or metal contact can lead to damage.
• Consistent leaning or pressure on the apron is minimized. Imagine rubbing the same spot on a car’s paint daily—eventually, friction will wear it down. The same principle applies here. Choosing a faucet with proper reach will help prevent unnecessary wear.

This warranty does not cover damages or product failures caused by factors beyond Rachiele LLC’s control, including but not limited to:

• Misuse, neglect, accidental damage, or improper installation
• Alterations, modifications, or normal wear and tear
• Acts of God or unforeseen external conditions

Rachiele LLC is not responsible for removal or installation costs. This warranty is exclusive and replaces all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose. We shall not be liable for any damages, including but not limited to lost profits, delays, incidental, consequential, or special damages.

By treating your apron front sink like fine furniture, you can ensure it remains beautiful for years to come. If you have any questions, please reach out—we’re here to help!