Payment, Warranty, Returns & Terms | Rachiele Custom Sinks

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Satisfaction Guarantee:

Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if, for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost, and (3) send you a check for $300, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.  

Lifetime Limited Transferrable Warranty*

We stand behind every sink we make. Our warranty is limited to defects in workmanship. We will repair or replace any sink that is shown to be defective and will pay for all shipping. 

We guarantee that your sinks will:

Drain Properly

Be True and Square

Be free of harmful contaminants like mercury, lead, and arsenic. 

Be within 1/16” or less on all approved dimensions

**Apron front finishes. Please note that any topcoat has the potential to be scratched. Our warranty does not cover scratches in the topcoat. Our topcoat is very durable. We recommend being mindful of installers or repairmen wearing toolbelts, which can scratch the apron front. Faucet selection is also important. If you select a faucet too small for your sink, it will cause you to lean into your sink. Constant rubbing over time can remove any finish. Lastly, since copper expands when warm and contracts when cold, the farm sinks should not be exposed to extreme temperatures due to potential issues with the top coat. The apron finish is warranted against any defects for up to three years.   Please make sure that your plumber and other workers do not wear tool belts during the installation process.  Ensure that they do not use any type of tape on the face of the apron. 

Please treat the apron with the care it deserves, much like fine furniture. Avoid using it to hang wet towels or metal towel bars, as this can lead to damage over time. Consistent leaning or pressure on the apron may eventually wear through the protective topcoat. Imagine rubbing a cloth on the same spot of your car's paint for an hour each day—eventually, friction would wear it down. Ensuring your faucet has the proper reach can help prevent this issue and maintain the apron’s pristine condition. 

This warranty does not apply to any damages or product failure that is caused by any condition beyond Rachiele LLC’s control, including, but not limited to, misuse, neglect, accidental damage, improper installation, or application, alteration, acts of God, or normal wear and tear. Rachiele LLC shall not be liable for any costs of removal or installation. 

This warranty is exclusive and in lieu of all other warranties. Rachiele LLC makes no other warranties, expressed or implied, including without limitation, any warranty of merchantability or warranty of fitness for a particular purpose. Rachiele LLC shall not be liable for damages of any kind, including, without limitation, lost or anticipated profits, delay, incidental, consequential, or special damages. 

 We accept all major credit cards, including American Express. We also accept wire transfers.

50% Deposit:  If your project's completion date is over four months away, we require a 50% deposit to secure your reservation. You will receive detailed drawings within 1-2 business days. You have the flexibility to modify or cancel your order with a full refund before approving the drawings, should your circumstances change. The remaining balance will be charged 30 days prior to the scheduled completion date. 

Payment in Full:  If your completion date is within the next four months, full payment is required at when you place your order. We’ll send you detailed drawings within 1-2 business days.  You have the flexibility to modify or cancel your order with a full refund before approving the drawings, should your circumstances change. 

Rush Fees: We can generally have a sink built in a week or two. That being said, we would be paying our team overtime to do so, unless we happen to be ahead of schedule. There may be a 10%–15% rush fee based on how busy our team is and the complexity of the project. 

• Once detailed drawings have been approved, and production begins, modifications or refunds are no longer possible.
• You are free to make changes or even cancel your order up until the drawing is approved. After approval, the production process is considered final.
•  If you run into any challenges during the project, don't hesitate to reach out to us. We're here to help and will do our best to find a solution that works for you.

• Return Window: Any clearance sink purchased in stock (not custom made) may be returned within 30 days of delivery.
• Return Costs: A 15% restocking fee will apply, in addition to outgoing and return shipping costs. The customer is responsible for the cost of return shipping and any associated liabilities.
• If the sink has an apron front with a patina, there will be an additional $250 charge for removing the top coat and patina.
• All clearance sinks must be shipped via UPS in their original crate. If the original crate is unavailable, there will be a $150 charge to build a new crate.

• Waterstone Faucets: Waterstone faucets are subject to a 35% restocking fee.
• The faucet must be returned in new condition, including all original packaging and boxes.

• These items may be returned within the 30-day window, provided they are unused and in new condition.
• A 15% restocking fee will apply, along with the cost of original shipping.
• Returns must be sent in their original packaging and shipped via UPS.

• By UPS only: All returns must be processed via UPS, and we will provide a downloadable, printable return label.

• Once we receive and inspect the returned item(s), your refund will be processed within 7 days. The refund will be issued to your original method of payment. Please allow additional time for your financial institution to process the refund.

• We accept exchanges on products in new condition within the 30-day return window. However you will be responsible for the shipping charges.