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filler@godaddy.com
Satisfaction Guarantee:
Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if, for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost, and (3) send you a check for $300, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.
Lifetime Limited Transferrable Warranty*
We stand behind every sink we make. Our warranty is limited to defects in workmanship. We will repair or replace any sink that is shown to be defective and will pay for all shipping.
We guarantee that your sinks will:
Drain Properly
Be True and Square
Be free of harmful contaminants like mercury, lead, and arsenic.
Be within 1/16” or less on all approved dimensions
**Apron front finishes. Please note that any topcoat has the potential to be scratched. Our warranty does not cover scratches in the topcoat. Our topcoat is very durable. We recommend being mindful of installers or repairmen wearing toolbelts, which can scratch the apron front. Faucet selection is also important. If you select a faucet too small for your sink, it will cause you to lean into your sink. Constant rubbing over time can remove any finish. Lastly, since copper expands when warm and contracts when cold, the farm sinks should not be exposed to extreme temperatures due to potential issues with the top coat. The apron finish is warranted against any defects for up to three years. Please make sure that your plumber and other workers do not wear tool belts during the installation process. Ensure that they do not use any type of tape on the face of the apron.
Please treat the apron with the care it deserves, much like fine furniture. Avoid using it to hang wet towels or metal towel bars, as this can lead to damage over time. Consistent leaning or pressure on the apron may eventually wear through the protective topcoat. Imagine rubbing a cloth on the same spot of your car's paint for an hour each day—eventually, friction would wear it down. Ensuring your faucet has the proper reach can help prevent this issue and maintain the apron’s pristine condition.
This warranty does not apply to any damages or product failure that is caused by any condition beyond Rachiele LLC’s control, including, but not limited to, misuse, neglect, accidental damage, improper installation, or application, alteration, acts of God, or normal wear and tear. Rachiele LLC shall not be liable for any costs of removal or installation.
This warranty is exclusive and in lieu of all other warranties. Rachiele LLC makes no other warranties, expressed or implied, including without limitation, any warranty of merchantability or warranty of fitness for a particular purpose. Rachiele LLC shall not be liable for damages of any kind, including, without limitation, lost or anticipated profits, delay, incidental, consequential, or special damages.
We accept all major credit cards, including American Express. We also accept wire transfers.
50% Deposit: If your project's completion date is over four months away, we require a 50% deposit to secure your reservation. You will receive detailed drawings within 1-2 business days. You have the flexibility to modify or cancel your order with a full refund before approving the drawings, should your circumstances change. The remaining balance will be charged 30 days prior to the scheduled completion date.
Payment in Full: If your completion date is within the next four months, full payment is required at when you place your order. We’ll send you detailed drawings within 1-2 business days. You have the flexibility to modify or cancel your order with a full refund before approving the drawings, should your circumstances change.
Rush Fees: We can generally have a sink built in a week or two. That being said, we would be paying our team overtime to do so, unless we happen to be ahead of schedule. There may be a 10%–15% rush fee based on how busy our team is and the complexity of the project.
Welcome to Rachiele Custom Sinks! We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our online services.
We may collect the following categories of information:
We use your information for the following purposes:
We do not sell or trade your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our users.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
We reserve the right to change this policy at any time. Any changes will be posted on this page and will take effect from the "Last Updated" date specified at the top.
For any questions about this Privacy Policy, please contact us at:
Rachiele Custom Sinks
Office@rachiele.com
(407) 880-6903
Terms of Service
1. Introduction Welcome to Rachiele Custom Sinks! These Terms of Service ("ToS") govern your use of our website and services. By accessing or using our website, you agree to be bound by these ToS.
2. Acceptance of Terms By accessing or using our services, you agree to comply with and be bound by these ToS.
3. User Responsibilities Users agree not to misuse our website or services, violate any laws, or infringe on any third-party rights.
4. Product Information We strive to provide accurate product descriptions, pricing, and availability. However, prices and availability are subject to change without notice. All custom sinks are built to order and specifications discussed during our consultation.
5. Order Process and Payment Orders can be placed through our website or via direct consultation. Accepted payment methods include credit cards, bank transfers, and other methods as specified during the order process. We reserve the right to refuse or cancel orders at our discretion.
6. Shipping and Delivery We offer various shipping methods with associated costs. Delivery times are estimated and not guaranteed. Please refer to our shipping policy for more details.
7. Returns and Refunds Due to the custom nature of our products, returns and refunds are subject to specific conditions. Our return and refund policy can be found above. Contact us to initiate a return or request a refund.
8. Privacy Policy Please refer to our Privacy Policy above for information on how we collect, use, and protect your data.
9. Intellectual Property All content on our website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.
10. Disclaimers and Limitation of Liability We do not guarantee the accuracy of information on our site. Our liability is limited to the fullest extent permitted by law. Rachiele Custom Sinks will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Governing Law These ToS are governed by the laws of the State of Florida. Any disputes will be resolved in the courts of Apopka, Florida.
12. Changes to Terms We reserve the right to modify these ToS at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new terms.
13. Contact InformationFor questions or concerns, please contact us at:
Rachiele Custom Sinks
2360 Clark Street STE E Apopka, FL 32703
Phone: 407-880-6903
Email: office@rachiele.com
We reserve the right to change this policy at any time. Any changes will be posted on this page and will take effect from the "Last Updated" date specified at the top.
Rachiele Custom Sinks
2360 Clark Street Suite E Apopka, FL 32703 Email - Office@Rachiele.com
407-880-6903 Office - 407-576-8581 Cell
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Custom Sinks Hand-Crafted in the U.S.A.
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