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Signed in as:
filler@godaddy.com
Satisfaction Guarantee:
Our goal is to exceed your expectations. We want you to be completely thrilled with your new sink! Upon delivery and subsequent inspection, if, for any reason, you are not THRILLED with the quality of my sink, I will (1) promptly and fully refund your money, (2) pay for the return shipping cost, and (3) send you a check for $300, in recognition of the inconvenience experienced. I want you to be THRILLED. We leave mere customer "satisfaction" to the competition.
Lifetime Limited Transferrable Warranty*
We stand behind every sink we make. Our warranty is limited to defects in workmanship. We will repair or replace any sink that is shown to be defective and will pay for all shipping.
We guarantee that your sinks will:
Drain Properly
Be True and Square
Be free of harmful contaminants like mercury, lead, and arsenic.
Be within 1/16” or less on all approved dimensions
**Apron front finishes. Please note that any topcoat has the potential to be scratched. Our warranty does not cover scratches in the topcoat. Our topcoat is very durable. We recommend being mindful of installers or repairmen wearing toolbelts, which can scratch the apron front. Faucet selection is also important. If you select a faucet too small for your sink, it will cause you to lean into your sink. Constant rubbing over time can remove any finish. Lastly, since copper expands when warm and contracts when cold, the farm sinks should not be exposed to extreme temperatures due to potential issues with the top coat. The apron finish is warranted against any defects for up to three years.
This warranty does not apply to any damages or product failure that is caused by any condition beyond Rachiele LLC’s control, including, but not limited to, misuse, neglect, accidental damage, improper installation, or application, alteration, acts of God, or normal wear and tear. Rachiele LLC shall not be liable for any costs of removal or installation.
This warranty is exclusive and in lieu of all other warranties. Rachiele LLC makes no other warranties, expressed or implied, including without limitation, any warranty of merchantability or warranty of fitness for a particular purpose. Rachiele LLC shall not be liable for damages of any kind, including, without limitation, lost or anticipated profits, delay, incidental, consequential, or special damages.
We accept all major credit cards, including American Express. We also accept wire transfers.
50% Deposit: If your requested completion date is beyond 4 months from the order date, we take a 50% deposit to secure your date on our calendar and will provide detailed drawings within 1-2 working days. The balance of your order will be charged 30 days prior to your completion date.
Payment in Full: If your completion date is within a 4 month period, we do require payment in full at the time of ordering to secure the earliest dates available. Detailed drawings will be provided within 1-2 working days.
Custom Sinks: Once detailed drawings have been approved, and the production process begins. At that point, modifications or refunds are not possible. You are free to make any changes or even cancel your order up until the drawing is approved. If you encounter any issues with your project, please contact us to explore your options. Our aim is for you to be completely satisfied with the process, and we will do our best to accommodate your needs.
Clearance Sinks: Any sink purchased in stock and not custom made may be returned with a 15% restocking fee plus all outgoing shipping and return shipping costs. If the sink has an apron front with a patina, there may be a $250 charge for removing the top coat and patina. (The customer is responsible for shipping costs and liabilities. All sinks must be shipped via UPS in their original crate. If the original crate cannot be used, there will be a $150 charge to build a new crate in addition to the above costs.
Faucets: Waterstone has a 35% restocking fee. The faucet must be received in new condition, (which includes the original box). We will do our best to assist you in this situation.
Copper Diffuser Plates, Drains, and Sink Accessories: Unused and in new condition, you may return these items for a 15% restock fee plus the cost of original shipping. The items must be sent in their original packaging via UPS
Welcome to Rachiele Custom Sinks! We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our online services.
We may collect the following categories of information:
We use your information for the following purposes:
We do not sell or trade your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our users.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
We reserve the right to change this policy at any time. Any changes will be posted on this page and will take effect from the "Last Updated" date specified at the top.
For any questions about this Privacy Policy, please contact us at:
Rachiele Custom Sinks
Office@rachiele.com
(407) 880-6903
Rachiele Custom Sinks
2360 Clark Street Suite E Apopka, FL 32703 Email - Office@Rachiele.com
407-880-6903 Office - 407-576-8581 Cell
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Custom Sinks Hand-Crafted in the U.S.A.